We are an Authorized Lavazza Espresso Point and Lavazza BLUE distributor highly knowledgeable and skilled on how to get your Lavazza system back to working at its optimum level. Our highly skilled staff of on site technicians have over 15 years of experience fixing Lavazza single cup systems. We currently service the entire United States.
The current lead time for repairs on all Lavazza equipment is about 4-6 weeks. Upon receipt of your machine, we give it a full diagnostic assessment as to what the exact problems are and the cost to repair it. We will contact you prior to moving forward with any repairs and provide you with an estimate of the charges. Standard fees include a $95.00 full cleaning and diagnostic fee + price for spare parts. We kindly ask that prior to sending us your machine you do the following:
- Remove all the water from the internal water tank
- Include our repair form with your machine filled out with the serial number of your machine and the issues you are having with it
- Ensure that the package is ensured when using common carriers such as FedEx or UPS.
Feel free to contact our repairs department with any questions at 877-567-2233. Please ship your machine to the following address:
Aroma Cafe Culture, Inc
c/o Repairs Department
14141 Covello St Unit #1C
Van Nuys, CA 91405
Please note: We will not be able to begin repair of your machine WITHOUT our repair form signed and accompanied with your machine. In addition, we suggest calling us prior to shipping your machine as some problems can be resolved over the phone.
LOOKING FOR PARTS FOR YOUR ESPRESSO POINT OR BLUE MACHINE? Contact our Repairs Department at 877-567-2233 ext 4