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RETURN POLICY, SATISFACTION GUARANTEED:
At Aroma Cafe Culture our goal is simple: your complete satisfaction with our products and services. We work very hard to provide only high quality products that we have personally selected and tested. We also strive to process your order in the most prompt and efficient manner. If you are not satisfied with the product you received for any reasons, please let us know by calling our office within 30 days of receipt of the product at 877-567-2233 and we will either substitute it at no charge or refund your purchase in full (excluding freight charges) by crediting your credit card account. (Saeco machines are excluded). Consumable items such as coffee are non-returnable. Un-opened boxes of coffee may be returned, however, a restocking fee will apply.
Please note the following conditions must be met to obtain a refund:
• Merchandise must be returned in the original manufacturer's packaging.
• Returned item(s) must include all original accessories, manuals, videos, warranty card, etc.
• Customer must first obtain a Return Authorization (RA) number from Aroma Cafe Culture or the package will not be accepted. Simply call us toll-free at 877-567-2233 or e-mail your request to: info@aromacafeculture.com
• Customer is responsible for return shipping charges; insurance and tracking are recommended.
• Refunds will be issued when the items have been returned and inspected. Refunds are given and posted to the customer’s credit card account within 1-2 business days. If merchandise is returned without an authorization number, refunds can be delayed up to 3-5 business days.
• Restocking fees will apply for all unopened coffee or machines that are being returned after 30 days.
Please note: Open boxes of coffee are no refundable. Restocking fees are as follows:
• 15% restocking fee on all unopened boxes of coffee, espresso, Lavazza Espresso Point cartridges or Lavazza Blue capsules
• 50% restocking fee on all Lavazza Espresso Point and Lavazza Blue machines |
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