Looking for maintenance and or repair of your Lavazza Espresso Point or Lavazza BLUE Espresso Machine?
We are an Authorized Lavazza Espresso Point and Lavazza BLUE distributor highly knowledgeable and skilled on how to get your Lavazza system back to working at its optimum level. Our highly skilled staff of on site technicians have over 15 years of experience fixing Lavazza single cup systems. We currently service the entire United States. RECENT POLICY CHANGE: If you do not currently purchase cartridges directly from our store, then we will not service/repair your Lavazza Espresso Point or Lavazza Blue Machine. In addition, we are not accepting any new repairs until January 8th, 2018.
The current lead time for repairs on all Lavazza equipment is about 8-10 weeks. Upon receipt of your machine, we give it a full diagnostic assessment as to what the exact problems are and the cost to repair it. We will contact you prior to moving forward with any repairs and provide you with an estimate of the charges. Standard fees include a $95.00 full cleaning and diagnostic fee + price for spare parts. We kindly ask that prior to sending us your machine you do the following:
- Call us directly at 877-567-2233 to check if there are trouble shooting measures that can be taken over the phone to fix your machine issue. Also we ask that you call us ahead of time so that we may give you an estimate as to how long a potential repair will take
- Remove all the water from the internal water tank
- Include our repair form with your machine filled out with the serial number of your machine and the issues you are having with it
- Ensure that the package is ensured when using common carriers such as FedEx or UPS.
- PLEASE NOTE: If you do NOT currently purchase Lavazza espresso point cartridges or Lavazza Blue capsules directly from us, we will not be able to service/repair your machine
Feel free to contact our repairs department with any questions at 877-567-2233. Please ship your machine to the following address:
Aroma Cafe Culture, Inc
c/o Repairs Department
14141 Covello St Unit #1C
Van Nuys, CA 91405
Please note: We will not be able to begin repair of your machine WITHOUT our repair form signed and accompanied with your machine. In addition, we suggest calling us prior to shipping your machine as some problems can be resolved over the phone.
LOOKING FOR PARTS FOR YOUR ESPRESSO POINT OR BLUE MACHINE? Contact our Repairs Department at 877-567-2233 ext 4